What you should expect: 

As a Member of the Association of Master Upholsterers and Soft Furnishings, I am bound by their Consumer Code of Practice.  This code provides reassurance to the customer with regard to:

  • the quality of craftsmanship and service the customer should expect. 
  • Confidence that all members are individually assessed and hold Public Liability Insurance. 
  • All work undertaken will be compliant with Furniture and Furnishings (Fire) (Safety) Regulations 1988. 
  • That a clear and detailed estimate will be given.  Assurance that if during the restoration process, fresh issues relating to the condition of the existing upholstery or frame become apparent – timely communication of the implications will be discussed with the client. 


Contract between Canterbury Upholstery and the Client:

As an approved member of the Association of Master Upholsterers and Soft Furnishers, (AMUSF) I have agreed to abide by their Code of Practice.  (For a copy of their Code of Practice please refer to: www.upholsterers.co.uk ).  To the customer this provides reassurance that certain undertakings will be made in respect of quality of craftsmanship and the service you should expect. It also indicates that the business is covered by Public Liability Insurance.


For your clarification:

An estimate:   A full and detailed estimate will be provided.  The customer will be advised of any unforeseen changes to the given estimate due to circumstances beyond her control, i.e. undisclosed or unforeseen damage to the framework or upholstery walls which may incur extra work.

Delivery date:   Every attempt will be made to comply with customers wishes with regard to delivery dates.  However, we cannot be held responsible for delays beyond our control, i.e. problems relating to the supply of fabrics.  It is our commitment to keep the customer advised of any such delays.

Storage:  Due care and respect will be given to customers furniture and secure storage will be provided. Upon completion of work, it would be much appreciated if customers would accept delivery, or arrange collection promptly as storage space is limited.  Storage charges may be applied. 

Frame: All show-wood will be polished as part of the service.

Re-upholstery  is the removal of all existing fillings and suspension systems, revealing the bare frame.  Rebuilding using, where appropriate, in the case of traditional fillings, cleaned and carded hair, fibre, etc. and or adding new filling materials, suspension systems and finally recovering.

Re-cover  is the removal of the decorative covering, making good surface fillings and recovering.

Over-locking   Over-locking will be applied when covers are removable, or where the nature of the fabric determines that over-locking will prevent fraying. 

Customers own materials Customers may supply their own top fabric (when not supplied in the course of their business) and there is no requirement for the cover to meet the 1988 Flammability Legislation.  However, the quality and the performance of the materials is wholly the responsibility of the customer.

Fire Safety Regulations: All work undertaken will be compliant (where applicable) with UK law relating to Furniture and Furnishings (Fire) (Safety) Regulations 1988.  (Amended 1989 and 1993).   (Ref: FIRA Flammability Guide at: www.fira.co.uk/publications.)

If you have any queries please contact me on 01227 767520 


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